Trust
Security and Reliability
Operational safeguards designed to keep your systems stable, secure, and recoverable.
Backup Policy
- Daily database backups for active production systems.
- Weekly full-site backups (files + database) for disaster recovery.
- Offsite storage and retention windows based on active plan.
- Periodic restore verification to confirm backup integrity.
Security Practices
- HTTPS/SSL enforcement and DNS best-practice configuration.
- Environment-based secrets management and access controls.
- Rate limiting and anti-spam checks on public input forms.
- Routine framework, package, and server patch updates.
Monitoring and Incident Response
- Service health monitoring for uptime and core availability.
- Alerting for notable operational failures and resource limits.
- Issue triage with documented next actions and communication.
SLA Response Windows
Critical (service down)
Initial response: within 1 to 2 hours
High (major degradation)
Initial response: within 4 hours
Normal
Initial response: within 1 business day
Minor / request
Scheduled in next maintenance window